Soccer88 Privacy Policy – Data Protection for Malaysian Members

Soccer88 (hereinafter referred to as "Soccer88", "we", or "our platform") is an online sports betting and casino platform operating at soccer88.click. We understand that privacy matters greatly to our members, and we are committed to protecting the personal information you share with us.

This Privacy Policy ("Policy") applies to all users who access or use the Soccer88 platform, including the website, mobile application (where applicable), and any related services. This Policy should be read together with Terms & Conditions ours, which form part of the overall agreement between you and Soccer88.

Soccer88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. As a platform serving members across Malaysia, protecting your data is a responsibility we take seriously — not merely a legal obligation.

Soccer88 collects various types of personal information as you interact with our platform. Below are the main categories of information we collect and their sources:

2.1 Information You Provide Directly

• Registration information: Username, email address, Malaysian phone number, date of birth, and password (stored in encrypted form).
• Identity verification information (KYC): Full name as per identity card, identity card number (MyKad), copy of identity card, recent facial photograph, proof of address such as a utility bill or bank statement.
• Financial information: Payment account details used for deposits and withdrawals, such as your eWallet account number (Touch 'n Go, GrabPay, DuitNow, ShopeePay, Boost) or bank account information for FPX via Maybank2u or CIMB Clicks.
• Communications with us: The content of messages you send to the Soccer88 support team via Live Chat, WhatsApp, Telegram, or email.

2.2 Automatically Collected Information

• Platform usage data: Betting and game records, transaction history, claimed bonuses, game preferences, and Soccer88 account usage statistics.
• Technical data: IP address, device type, operating system, web browser type, screen resolution, and other technical information required to ensure the Soccer88 platform functions correctly on your device.
• Location data: General location information derived from your IP address is used for eligibility checks and security purposes. Soccer88 does not access your device's precise GPS location unless you explicitly grant permission.
• Cookie and tracking data: Information collected through cookies, web pixels, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information From Third Parties

• Identity verification information from third-party KYC service providers that Soccer88 uses to verify member identities.
• Transaction information from authorised payment processors — including eWallet and FPX service providers — to verify deposits and process withdrawals.
• Security screening information from anti-fraud and anti-money laundering (AML) service providers that Soccer88 uses to maintain platform integrity.

Soccer88 uses the personal information collected for legitimate and reasonable purposes. The following are the primary purposes for which member data is used:

• Account management: To create, verify, and manage your Soccer88 account — including processing your registration, KYC identity verification, and profile information management.
• Transaction processing: To securely and accurately process deposits, withdrawals, and all financial transactions in your Soccer88 account.
• Service provision: To enable you to access all features of the Soccer88 platform, including Sports Betting, Live Casino, slots, Table Games, and E-Sports.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, collusion, and any behaviour that violates Soccer88's Terms & Conditions.
• Legal compliance: To fulfil Soccer88's legal obligations, including AML, KYC, tax reporting, and any other applicable regulatory requirements.
• Service communications: To send important account-related notifications such as transaction confirmations, security alerts, terms updates, and necessary service information.
• Marketing (with your consent): To send you promotional content, bonus offers, and the latest Soccer88 news — but only where you have given your consent to receive marketing communications. You may withdraw this consent at any time.
• Platform improvements: To analyse how members use Soccer88, identify opportunities for improvement, resolve technical issues, and develop more useful new features.
• Customer support: To provide effective assistance when you contact the Soccer88 support team, by referencing your relevant account history and transaction records.
• Responsible gaming: To monitor usage patterns that may indicate unhealthy betting behaviour and to reach out to members with appropriate support information where necessary.

Soccer88 does not sell, rent, or trade members' personal information to any third party for their own marketing purposes. We respect your privacy and only share data in limited circumstances as described below.

Circumstances in which Soccer88 may share your data:

• Authorised service providers: Soccer88 works with third-party companies that help us operate the platform — including payment processors (eWallet and FPX providers), KYC service providers, cloud computing service providers, and customer support service providers. These providers are only permitted to use your data for purposes specified by Soccer88 and may not use it for any other purpose.
• Legal requirements: Soccer88 may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies where mandated by law or a valid court order.
• Fraud prevention and security: In certain circumstances, Soccer88 may share information with third-party security service providers or relevant industry bodies for fraud prevention and collective security purposes within the online betting industry.
• Business transfers: In the event that Soccer88 undergoes a merger, acquisition, or asset sale, member information may be transferred as part of that transaction. Soccer88 will notify members in advance should this occur.
• With your consent: For any other data-sharing purposes that require your consent, Soccer88 will obtain your explicit permission before sharing your data.

All third parties with whom Soccer88 shares data are required to adhere to strict data protection standards and are responsible for keeping your information secure. Soccer88 conducts due diligence assessments on all service providers before granting them access to member data.

Soccer88 implements comprehensive technical and organisational security measures to protect members' personal information from unauthorised access, loss, destruction, or accidental disclosure.

Soccer88's technical security measures include:

• 256-bit SSL/TLS encryption for all communications between your web browser and Soccer88's servers.
• Encryption of stored data — sensitive information such as passwords is stored as irreversible hashes, and financial data is stored in encrypted format.
• Strict access controls — only Soccer88 staff who require access to specific data to perform their duties are permitted to do so, based on the principle of least privilege.
• Round-the-clock security monitoring to detect suspicious activity, intrusion attempts, and system anomalies.
• Penetration testing and periodic security audits conducted by qualified third parties.
• Robust data backup and recovery procedures to ensure service availability and data integrity.

Data retention period:

Soccer88 retains members' personal information for as long as necessary to fulfil the purposes set out in this Policy, including meeting legal, accounting, and reporting requirements. Generally:

• Active account data is retained for as long as your account remains active on Soccer88.
• After account closure, Soccer88 may retain certain records for up to 7 years for legal compliance, dispute resolution, and fraud prevention purposes.
• Data that is no longer required will be deleted or anonymised in accordance with Soccer88's secure data disposal procedures.

Soccer88 uses cookies and similar tracking technologies to enhance the user experience, maintain platform security, and understand how members interact with Soccer88. This section provides a more detailed explanation of how Soccer88 uses cookies.

Cookies are small text files stored on your device when you visit the Soccer88 website. They allow Soccer88 to remember your preferences and settings, maintain your login session, and provide a more personalised experience.

Cookie types used by Soccer88:

• Essential cookies (required): These cookies are essential for the basic functionality of the Soccer88 platform — without them, the platform will not work properly. This includes session cookies to maintain your login and security cookies to protect the platform from attacks.
• Performance cookies: These cookies collect information about how you use Soccer88 — such as which pages you visit most often and whether you encounter any error messages. This information is used in aggregate to improve the performance of the Soccer88 platform.
• Functional cookies: These cookies allow Soccer88 to remember your preferences — such as interface language, display settings, and notification preferences — to deliver a more personalised experience.
• Analytics cookies: These cookies help Soccer88 understand overall platform usage patterns to make better decisions about feature improvements and content. All data collected is anonymised and does not identify individual users.

You can manage cookie settings through your web browser's preferences. However, disabling essential cookies may affect the functionality of the Soccer88 platform. For more information on managing cookies, refer to the help documentation for your web browser.

As a Soccer88 member and data subject under applicable data protection laws, you have several important rights regarding your personal information. Soccer88 is committed to respecting and facilitating the exercise of these rights.

• Right to access: You have the right to request a copy of the personal information Soccer88 holds about you. We will respond within 30 business days from the date your request is received.
• Right to rectification: If you find that the personal information Soccer88 holds about you is inaccurate or incomplete, you have the right to request a correction. You can also update certain details directly in your Soccer88 account settings.
• Right to erasure: Under certain circumstances, you have the right to request that Soccer88 delete your personal information — commonly known as the "right to be forgotten". However, this right is subject to Soccer88's legal obligations to retain certain records.
• Right to restriction of processing: You may request that Soccer88 restrict the processing of your data in certain circumstances — for example, while you are disputing the accuracy of your data or while your deletion request is being assessed.
• Data portability right: You have the right to receive a copy of your personal data in a machine-readable format, which you may transfer to another service provider of your choosing.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time. Once you object, Soccer88 will immediately stop using your data for that purpose.
• Right to withdraw consent: Where Soccer88 processes your data based on your consent, you may withdraw that consent at any time without affecting the validity of any processing carried out prior to withdrawal.

To exercise any of the rights above, please contact Soccer88 at support@soccer88.click and clearly state your request. Soccer88 may need to verify your identity before processing your request to ensure the security of your personal information.

Soccer88 is a platform restricted to users aged 18 and above. We do not knowingly collect or process personal information from individuals under the age of 18.

If Soccer88 discovers that we have collected personal information from anyone under the age of 18 without valid consent verification, we will take immediate steps to delete that information and close the relevant account. If you believe Soccer88 may hold information from a minor, please contact us at support@soccer88.click immediately.

Parents and guardians are also strongly advised to monitor their children's online activity and ensure they do not access betting platforms such as Soccer88, which are strictly restricted to adults.

Soccer88 operates globally and uses technology infrastructure that may involve the storage and processing of data outside Malaysia. This means your personal information may be transferred to, and processed in, other countries whose data protection laws may differ from those of Malaysia.

When Soccer88 transfers personal data outside of Malaysia, we ensure that adequate safeguards are in place to protect your information, including through legally binding data transfer agreements with overseas data recipients that require them to uphold data protection standards equivalent to Malaysia's PDPA.

Soccer88 prioritises cloud service providers with strong compliance track records and internationally recognised security certifications to ensure your data remains protected regardless of where it is physically stored.

The Soccer88 platform may contain links to third-party websites for the convenience of our members — for example, links to live sports streaming sites or official e-sports tournament websites. Soccer88 is not responsible for the privacy practices or content of those third-party websites.

When you click a link to an external website outside Soccer88, you leave the Soccer88 platform and this Privacy Policy no longer applies. Soccer88 recommends that you read the privacy policy of every external website you visit to understand how they handle your personal information.

The presence of third-party website links on the Soccer88 platform does not imply that Soccer88 endorses or is responsible for those sites, their content, or their privacy practices.

Soccer88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to Soccer88's services. Any changes take effect upon publication of the updated version on the Soccer88 website.

For material changes — those that significantly affect how Soccer88 uses your personal data or your rights — Soccer88 will take reasonable steps to notify you in advance via in-platform notifications, an email to the address registered to your account, or another appropriate communication method.

Soccer88 recommends reviewing this Privacy Policy periodically to stay informed of the latest version in effect. The "Updated" date at the top of this page indicates when the Policy was last revised.

Continued use of the Soccer88 platform following the publication of any changes to the Privacy Policy will be considered your acceptance of the amended Policy. If you do not agree with the changes, please stop using Soccer88 and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Soccer88 handles your personal data, please contact us through the following channels:

• Privacy email: support@soccer88.click (please mark the email subject as "Privacy Enquiry" for faster processing)
• Live Chat: Available 24/7 directly within the Soccer88 platform
• Response time: Soccer88 is committed to responding to all privacy-related enquiries within 5 business days

Soccer88 takes every privacy-related complaint seriously. If you are not satisfied with Soccer88's response to your privacy complaint after our internal complaints process has been completed, you have the right to escalate your complaint to the relevant data protection authority under the laws applicable to you.

We value the trust you place in Soccer88 and are committed to maintaining the highest standards in handling your personal data. Your privacy is not merely a legal obligation to us — it is the foundation of the trust we build with every Soccer88 member.